Statistics

Viadesk intranet is packed with statistics to get the most out of the platform. To put these metrics to even better use, some helpful refinements were implemented:

  • We improved the statistics screens in Setup, Groups, and News: the layout of these screens is now uniform.

  • All metrics, including the new ‘Active members’ and ‘Pageviews/Member’, are now gathered into one chart.

  • Flexible filtering (such as filter on Member list!) and sorting options allow group managers and webmasters to dive deeper into the data and see how the platform is performing.

  • Read more about Statistics >

  • Note: on big platforms, the first few times you visit Statistics the screen could take some time to calculate

 

Changelog

In addition, we have made lots of improvements and bug fixes. 

Font

  • The default font has been changed from Arial to the device system font.

  • If you already use an alternative font, nothing will have changed.

  • In case you specifically want Arial as the font on your platform go to: Setup > General > Logo and Colors > Titles and Text and in the Body Font Family field add the following: Arial, sans-serif

Mentions

  • Mentions are now correctly displayed on all item pages

  • When mentioning someone, more results are shown 

  • News articles don't notify non-editors anymore if they are mentioned before the publication date 

  • A bug has been fixed where, sometimes, it was possible to mention someone that was not a member of the group the item was in.

Appointments and Events

  • Removing a recurring appointment instance is now possible via the Calendar widget. Click on the link in the calendar widget and choose Delete to delete the instance

  • We've made the unregister link on the events page more visible 

  • Repeating appointments would sometimes not appear in external calendars (via iCal). This has been fixed. 

  • A bug has been fixed where an appointment reminder email would be sent even if you didn't participate 

  • A bug has been fixed where members would still be able to create appointments by clicking in the calendar, even though adding appointments was disabled

  • Some bugs were fixed when saving changes to appointments with a large number of attendees 

Items

  • The bookmarklet (see Help > Bookmarklet), which allows you to quickly share web links in groups, has been improved and now has the option to add the title and add tags. 

  • Videos in status updates now have a download button.

  • If you like or dislike an item, this is now better visible to yourself: the icon becomes solid 

  • The option to add a 'Heading 1' (H1) has been removed from the rich text editor, because of accessibility reasons

  • We now use the default browser method for picking times and dates. This ensures a more accessible experience for all users and improves the experience on mobile platforms. Refer to the manual of your browser if you have questions.

  • There is now a better message for users, indicating whether a survey is public 

  • A bug has been fixed where special characters were broken in file names, if a ZIP was downloaded 

  • A bug has been fixed where sometimes wrong folders would be shown when moving items 

  • Clicking on a response notification of an item now redirects to the comment, rather than the top of the page 

  • Exporting surveys to XLS now uses the correct cell type for time and date.

  • A bug has been fixed where incoming e-mails would be shown in the timeline of a group, even though this was supposed to be hidden 

  • Hyphenation has now been enabled, which improves the layout when very long words or URLs are used 

  • News portal editors now have permission to edit replies and comments to news articles 

Setup

  • Forms and item templates now have a duplication option 

  • Webmaster user export now includes the external ID 

  • System events now log member changes in a group (members added/deleted in a group, member permissions changed in a group)

  • A bug has been corrected where webmasters were unable to change a members email address on SAML domains 

  • A bug has been fixed where sometimes the registration link would be shown on the login page, even though this was disabled on the platform

  • A bug has been fixed where new members sometimes would not go through the activation wizard but immediately would go to the portal or start page.

  • A bug has been fixed where member export in groups didn't contain members in member lists 

  • A bug has been fixed in the Members module in Setup, where filtering on a group would not work correctly 

More

  • The performance of the All Groups page has been improved 

  • The performance of the Task manager pages are improved

  • The birthday widget had a cap of 8 birthdays; this cap has now been removed. 

  • There is now a better message for users, in case they are locked out because of multiple wrong password entries 

  • A bug has been fixed where login pages with a lot of text could have two scrollbars instead of one 

  • A bug has been fixed where a notification would be sent with the wrong text after a member requested access to a group 

  • Some translations are fixed on the platform and in the emails 

Viadesk API

  • The Viadesk API documentation for developers has been moved to support.viadesk.com

  • A bug is fixed in the News API, where trying to update an existing article would result in a new news article 

  • There is a new Page API