Changelog

Enhancements and Bugfixes

2024-11-28T22:00:00Z

Enhancements

Multiple User Lists per Branding Style: If you have the multiple branding option enabled, you can now associate multiple member lists with each branding style, making it seamless to select the appropriate logo and design for each member. (Ask your account manager for more information if you want to enable the multiple branding option)
We’ve made several improvements to improve screen reader compatibility.
Published articles under “From The Editors” now display the publication date.

Fixes

Resolved an issue where shortcuts in the Shortcut widget weren’t correctly hidden for news articles that members do not have access to.
Fixed a bug in task pagination that occurred with a high volume of tasks
Addressed a problem where users were occasionally unable to remove appointment reminders.
Corrected an issue where members weren’t deactivated after the configured inactivity period.
Fixed a bug that prevented group managers from editing responses to group items in certain cases.
Resolved an issue with hyperlinks not being clickable on status update pages.
Fixed an issue where tags weren’t consistently cleared from the search index when removed from items.
Numerous under-the-hood improvements, including security updates, to ensure a faster, safer experience.

Teams app integration and more!

2024-09-27T10:58:09.259Z

We have just released the latest version of our platform, which includes new features and bug fixes designed to enhance your user experience.

What's new

You now have the option to integrate your Viadesk platform as an app inside the Microsoft Teams application! Having Viadesk within Teams means all your essential tools and information are in one place, reducing the need to switch between different applications. We are currently launching the beta for this integration. To access Viadesk inside the Teams app, you need Microsoft SSO. Excited about this option? Just ask your account manager for details and setup.
If you delete an appointment, you can now explain the reason for the cancellation in the email. This way it is clear for everyone why exactly the appointment is cancelled.
In Events, you can now turn off the Sign Out option for participants after the registration deadline. This prevents last-minute cancellations.
You can now make your platform findable on the web (in technical terms: by allowing robots.txt). This is a great option for communities. This feature is off by default.

Improvements and fixes

Pages now show a yellow icon in the group menu when permissions are adjusted, like the folder icons.
You can now filter the timeline on Status updates.
The Mobile App's print function now shows an option to select portrait or landscape printing.
It's now much easier to select members when emailing from the Mobile App.
Fixed a bug where sometimes the dates would not be correctly changed, when moving an appointment in the calendar using the drag & drop method.
Fixed a bug that sometimes prevented moving items to a different folder. This could happen after removing the item type from the Add button in Group Management.
Fixed a bug where the removal of a member from a group did not remove the member from the group member list
When searching for members: for company, division, department, category and job title you now can match the complete words.
Fixed a bug that sometimes hid the link to Profile & Status Updates in the Account menu.
When you published an article 'from the news editors', and users downloaded a PDF, it still showed the author's name. This issue has been fixed.
Fixed a bug where, in some cases, the Copy option wouldn't show in the Action widget.
Fixed a bug with a wrong redirect after deleting a text item's version.
Fixed a bug where the Item copy dialogue popup did not list all possible groups.

💡 Upcoming changes to Viadesk's drive mounting feature (WEBDAV) from November 1. Read more >

Improvements and bug fixes

2024-07-09T09:17:19.117Z

You now have the option to create a Contact Page to share specific instructions on how and when to reach Webmasters. Go to: Setup > Webmasters section > Contact Page

Accessibility Enhancements
- Improvements to screen reader performance and keyboard navigation.
- Fixed an issue where screen readers had difficulty with the login panel (email/password).
- Increased the contrast of borders for input and field elements.
Enabled the use of rich text in the help text of form fields for both forms and custom items.
Added support for custom foreground font color options in rich text fields.
Webmasters now can specify the type of push notifications members receive, choosing between web/desktop, mobile, both, or opting out entirely.
Enhanced the Search functionality to improve results when searching for specific item titles.
The item view in responsive layouts now displays the author of the item, which was previously hidden.
Webmasters can now disable the persistent login feature in the mobile app (Setup > General), requiring users to log in each time a session expires.
Fixed a bug where the 'Report Days' column was not correctly imported.
Resolved an issue where the Expertise fields of members were not exported properly.
Addressed a rare bug that prevented emails from being sent from the Email feature.
Corrected a bug where the wrong default group was shown when moving an item.
Fixed an issue preventing items from being moved to different folders when the item type was removed from the Add button in Group Management.
Improved the rendering of videos on pages when using Bynder.
Enhanced the printing functionality for pages containing large tables.
Improved the UI for the 'Members can create groups' option, now labelled 'All members can create groups', and updated the member list to 'Members who can join open groups'.

💡 Upcoming changes to Viadesk's drive mounting feature (WEBDAV) from November 1. Read more >

Events improvements and bug fixes

2024-05-27T21:00:00Z

What’s New?

Event Registration Notifications: Organizers can now opt to receive an email notification when a member registers for an event.
Expanded Events Widget: The Events widget now displays up to 200 events, up from the previous limit of 30.

Also:

We have made several enhancements to both the user interface and the underlying code to improve accessibility, making the software more user-friendly for everyone.
Resolved an issue that occasionally prevented saving edits to surveys.
Corrected the sort order for custom forms.
Numerous smaller bug fixes and system improvements have been implemented to ensure a more stable performance.

Advanced Search improvements, Group template improvements and more

2024-04-25T23:10:00Z

What’s New?

Advanced search improvements: Searching just got easier! Now, you can use partial keywords in fields like Organization and Function to find what you need faster.
Organization customization: You can now set up predefined organizations in user profiles, while members can still add their own organization names.
Group duplication: You can now easily create a copy of an entire group and its contents via Group Management > Duplicate Group. In addition, the Group Templates feature should feel much more robust.
Accessibility WCAG 2.2 improvements: We're committed to inclusivity. For example, UI elements now meet WCAG 2.2 minimum size standards (24px × 24px), ensuring a more user-friendly experience for everyone.

Additional Enhancements and Bug Fixes

WCAG2.2: In the Accessibility mode, the top menu now scrolls along with the page, rather than stay on top in the browser window. This ensures focused elements are always visible. Additionally, various other accessibility enhancements have been implemented.
On domains where members are restricted from changing their email addresses, user profiles now indicate that only Webmasters have this privilege.
The email that is sent if an occurrence of a repeating appointment is cancelled has a clear subject.
Issues with capitalization in tags have been rectified.
The ability to remove lengthy tags has been restored.
Fixed the issue of not being able to remove very long tags.
In the events widget, recurring appointments now display the instance date instead of the creation date.
A problem is fixed where in some cases deactivated members would still receive push notifications.
Fixed some problems with the member import.
Performance improvements on the Groups page.
An issue where the calendar occasionally displayed the incorrect week has been resolved.
Fixed a problem with the member limit for events not working in some rare cases.
Fixed a bug where uploaded images would be incorrectly cropped in specific cases.
Fixed a bug in "Members can unsubscribe from private groups" functionality.

Faster archiving, Calender widget improvements and more

2024-03-01T11:23:00Z

What’s New?

Enhanced Archiving Experience for Groups
Archiving groups is now smoother and faster. You are also able to archive very large groups.
Hide Author on Pages
Introducing the ability to hide the author on Pages. Whether it's for pages with general text or those maintained by a team of authors, you now have the flexibility to tailor the presentation to your preferences.
Calendar Widget Improvements
The calendar widget has been enhanced to provide you with an overview of active date pickers, streamlining your scheduling and planning processes.

Additional Enhancements and Bug Fixes

Bulk Permission Management: Group managers now have the ability to swiftly edit the permissions of all group members through the 'Modify permissions in bulk' option.
In document version history we now display both the version number and version name.
The RSS widget now accommodates up to 99 entries, dynamically adjusting based on the available feed content
Webmasters can now designate specific recipients for reported content, allowing for more targeted and efficient handling of reports.
The Expertise dropdown in the Search feature is now categorized per label, simplifying the process of finding relevant expertise.
Improvements to the Search functionality for finding members
The response module for unpublished news articles has been disabled to prevent inadvertent responses by the news team.
An issue where some deactivated members were still receiving push notifications has been rectified.
The calendar list view on responsive devices has been extended from 7 days to 1 month for enhanced planning and scheduling.
Corrected display discrepancies in the birthday widget related to different time zones.
Item filter widgets of open groups are now accessible to all users, not solely restricted to group members.
Rectified thumbnail display issues for News articles containing YouTube or Vimeo clips.
Addressed display anomalies for HEIC and WebP images, ensuring the correct icon is shown.
The Device Tokens panel used in internal tests has now been hidden from view.
Fixed issues related to unpacking email attachments in group inboxes.
Clarified warning messages for users when deleting a group, ensuring clearer understanding of actions.
Improved findability of items using underscores (eg. daily_community_report.pdf)
Solved a few problems with deactivated members subscribing to a public event
Fixed issues with unpacking large ZIP files
The News Archive now shows the correct publication date, rather than the creation date of articles

Calendar improvements, Favorites search and more...

2023-11-16T10:00:00Z

Calendar

Add appointments to your Outlook or other calendar applications by utilizing the new “Download to your calendar” option from the Actions menu. This will download an .ICS file that can be opened in your calendar app of choice.
The Calendar tooltip (on the desktop) now conveniently shows the Start and End times of appointments.
The Calendar List view now shows appointments for the entire month instead of one week.
Deep linking to specific views and periods in the calendar is available again.
The Events widget can now be displayed in the accent color of the platform.
Also bug has been fixed where in some cases, the Events widget would not show all events.
If you receive a calendar invitation that has an attachment to it, it's now more clearly mentioned in the body text of that invitation.

Favorites

Your Favorite items can now finally be filtered and sorted, and you can also search within them. It's now easier than ever to find exactly the bookmarked Favorite you need!

Images

Webp and Heic image types are now fully supported including previews of images.

More…

Webmasters now have the option to enable custom profile fields to be shown in the member search option for easy filtering.
You are now able to rename the "Job Title" field in the profile.
On mobile, you can now easily navigate to your Preferences from the Platform menu (top right).
Outlook and Sharepoint widgets are renamed to MS Outlook and MS Sharepoint respectively.
In the Shortcuts widget, port numbers are now allowed.
Webmasters with platforms with SAML login are now able to change the email address of a user.
Customers that have SSO enabled, now are offered the choice of whether to display an activation link in the invitation mail for new members.

Bugfixes

A bug has been fixed where in rare cases a document would not be indexed for the Search functionality.

A bug has been fixed where clicking on a link from the morning mail would not show the page, on SAML platforms.
In rare cases, it was possible that a deactivated member would still receive push notifications on certain items. This has been fixed.
A bug has been fixed where the chat manager would be shown twice after updating the chat manager role
A bug has been fixed where sometimes a member would get a "400 bad request" message.
A bug has been fixed with downloading files with multiple dots inside the name.
An issue has been addressed, ensuring that groups that haven't received new content recently will now be properly listed on the All Groups page.

A bug has been fixed where events that are copied would omit images from the body text.

Some rich text editor issues have been fixed in the Survey functionality.
A bug has been fixed where sometimes items could not be moved into a sub-folder.

Improvements to Forms, Translation option and more...

2023-09-14T20:30:00Z

Forms

It's now possible in forms to select forms for bulk export to XLS or PDF
It's now possible to upload more than one attachment using the File button
In forms, you are now able to change the options in multiple-choice questions easily

Mentions

There is now a new option "Members can use @groupname to mention all members in that group" under Setup > Groups > Settings. This specifies if this behaviour is allowed or not on a platform.
💡Important: This option is switched on by default, and when switched on, you can now send a mention to large groups (>200 members). This was not possible in the past. If you don’t want members to mention large groups, turn off this checkbox.

New Translation option

Viadesk now offers a translation option when reading News articles or Pages. A link will be present to translate the contents into the language that the member uses. if you are interested in this option, please contact Support or your account manager.

New Content Reporting Option

Viadesk now allows members to report illegal or explicit content in items from the Actions menu. Webmasters will then receive an email in which the member explains the reason for the report. They can then decide whether to take action.

Shortcut widget

The Shortcuts widget now allows you to specify whether each link should open in the same tab or a new one.
A bug is fixed in the Shortcuts widget, where sometimes URLs with more than one dash would be rejected

Events

Fixed a bug where Event participants would sometimes not be shown in alphabetical order.
Events: The counting of external attendees in the Calendar tooltips of events has been improved

Many more improvements and fixes!

You now have the option to rename Tags under Setup > Metadata
In your profile, it's now possible to include notes or supplementary information to your weekly availability overview.
Icons in Viadesk have a more modern look and subtle improvements
With the name change of Twitter to 𝕏, the label in Viadesk is changed to 'X (Twitter)'. The icon has been updated to their new 𝕏 logo, likewise if you share an 𝕏 post to Viadesk
You are now able to use Thumb up/down on Task responses
In German, the word Teilnehmer has been renamed to Mitglied
When creating a template, the groups dropdown is now sorted alphabetically
Searching for a group from the top menu now yields better results.
Fixed a bug with linking from a URL in the New in... email to an item when using SAML
Fixed a bug where Webmasters with SAML login were not able to change the email address of a member
Improvements to Search; A bug is fixed where some documents could not be found in some rare cases
Emails that are sent after changes to appointments are now clearly labelled as 'Updated' or 'Cancelled'.
Mobile users can now expand pages in the group navigation on the left, to view and browse subpages.
There is now the option to turn off the automatic redirect to the identity provider when using SSO
On news article pages, the log (e.g. Last edited by..) is now hidden
Some small encoding bugs are fixed when generating PDFs
Corrected a bug causing broken images when copying rich content between fields
Fixed a bug where an incorrect number of unread messages could be displayed in the chat.

Enhancements and bug fixes

2023-07-13T20:00:00Z

Enhancements

Webmasters now have the ability to set a specific deactivation date for members. On the specified date, the member will be automatically deactivated. Go to Setup > Members > Deactivate members automatically
Privacy-conscious organizations can now disable the Members section in Search results under Setup > General > Settings
If you’re a member of more than one Viadesk platform, you can now switch between them with ease. Just find the platform switcher in your account menu.
You can now easily copy pages within the same group or to other open groups.
Invitations for appointments now include convenient links to join Teams and Zoom meetings.
In the Member Import feature, you now have the option to remove values from member profiles if they are blank.
When using Single Sign-On, a logout option is now available.
The Shortcuts widget now has a more user-friendly layout when editing it.
The Forms functionality now supports document uploads up to 10MB, an increase from the previous limit of 3MB.

Bug Fixes

Addressed a bug where the Events widget occasionally failed to show all events.
Long-named file attachments in emails are automatically shortened, but their original names will now be displayed.
Fixed a bug where poll results would sometimes incorrectly add up to 99% instead of 100%.
Improvements have been made to the Excel export feature for surveys.
When downloading a file item with diacritics in its name, the diacritics were previously removed. This issue has been resolved, and the downloaded file will now retain its original name.
Users will now receive clearer warnings when attempting to archive a group that is too large.
Various security and performance improvements have been implemented.

New copy options

2023-06-08T21:00:00Z

You now have the option to copy Pages and Surveys, using the Copy option in the Actions menu.
A fix for an issue where, in certain cases, the "Item Move" option was not functioning properly, preventing users from moving items.